Escan can't kill Win 7 Internet Security 2012

[Erdinger]

Latly I received 2 cases with the subject virus, I scan with eScan ISS ver. 11 in normal and save mode, both did not manage to kill the virus.
Kindly inform procedure to kill Win 7 Internet Security 2012.

Regards,
Bill

[Erdinger]

Look like I am not going to get any reply from eScan. I just formated the trouble PC to kill the problem.
Hope you guys can respond faster to such post.

Regards,
Bill

[tarique]

Dear Erdinger,

We sincerely apologise for the delay in replying to your Post.

Please make sure your eScan database should be update till today date before running mwavsan.com command.
Open Command Prompt and go to \program files\escan folder and type the below command and Press Enter:
MWAVSCAN.COM

This will open one window MWAV:
Select all the possible options on the screen to
scan your system thoroughly such as "Memory/Services","Startup
folder","Registry","System Folder","","Scan Spyware", "Drive", "All Local
Drives" and " Scan all Files", then click "Scan & Clean" button.


If still facing same issue,it seems new variant of the spyware is install in your pc.

For Quick Support we are requesting you to contact us our 24/7 online chat support from the below link for further assistance
http://support.mwti.net/support/


________________
Thanks & Regards
Tarique Khan
eScan