eScan - Antivirus & Content Security Forum

Hi,

Is there a way to flush out the system information cached for the client machines ? For example, I have run into this several times, the IP address is changed on the client system but it still appears under it's previous IP address in the eScan Management Console. Refreshing the client does not help.

Thanks,
Joan
C&C Software Solutions Inc.

Dear Customer,

Thank you for contacting us at eScan.

With reference to your query, in eScan Corporate version 10 , in order to delete the client from the console follow the steps as given below:-
>Open the eScan Management Console (EMC).
>Go to "Services" >> "Set Host Configuration"
>Select the hostnames or IP's that you want to delete and click on "Remove host/IP"
>Refresh the user logs
>In case you delete the hostname, you need to follow the above procedure to remove the IP as well of the respective clients.

In case you have any more queries, requesting you to kindly join us on our live chat for further help.
http://support.mwti.net/support/

Hi,

Thanks for your response. I neglected to mention that this is on version 11. How is this done with this version?

Joan

Dear Customer,

Thank you for contacting us at eScan.

With reference to your query, in the latest eScan Coporate version 11 , the client IP will be reflected automatically in the eScan webconsole when the IP changes on the client system.
In case you are using an older version of eScan , kindly upgrade the same from download section in eScan wiki
http://wiki.escanav.com/wiki/index.php/EScan_Corporate_/_Enterprise_for_Windows_v11

Hi,

I have a client where it is NOT updating the IP address. How can I resolve this?

Joan

Dear Customer,

Thank you for contacting us at eScan.

With reference to your query, requesting you to join us on our Online chat support in order to resolve the problem since more details about the network will be required.A technical support representative will request for a remote session to check the problem.