eScan - Antivirus & Content Security Forum

Hi,
My client PC is infected with virus name YOUR PROTECTION even thought they have eScan ISS with latest update.
I tried using standby mpde but still cannot slove, please advise if any!!

Regards

Hi Erdinger,


We have already detection for your Protection Spyware., please take latest update & scan your systems.This will resolved your issue.

In case the problem persists, please provide us remote connection of the client pc? So we can resolve the problem immediately.
Before providing remote access you can join our technical team on live chat by visiting to our website.


Thanks & Regads,
Tarique Khan,
eScan Technical Support

Hi,

I was trying to chat through MSM on Sunday 4/4/2010 unfortunately I can't get anybody to chat with. For your info I reformatted the PC to solve this problem.
Thank you for your fast reply.

Regards,

Hi Erdinger,

Just in case you face similar problem,please run the quick scan on your system with "Scan Spyware" option checked and this should solve the problem.

If it does not,do mail us the pinfect.zip file to samples@escanav.com

To know more about Pinfect.zip please refer THIS link.


Also you can always come and chat for Technical Support related problems to us by visiting www.escanav.com

I have actually tried the method you mention but to no avail. Anyway I would appreciate if you could advise manual removal procedure for “Your Protection”

Hi,

You do not need to remove this by a manual procedure.
We do have the detection for this in our spyware database.
If in case the problem is still there,please do let us know by joining on live chat from our Website.
So that our technical team can have a look at it.