schedule scan never start scanning

[IntExh]

Hi every one

I have escan Corporate for 50 users, after installing version 10.0.997.491 most of users Pc s can’t start schedule scan normally, the scan window open on time but scanning never starts

the scanned Objects counter remain on 0, only the timer is working and everything else not, then if cancel scanning, I can’t close the window normally, I must end task

Before the Last update it was working normally not for most users complaining about the scanning window.

if I start the scanning manually it works

I wish I can find answers in this forum because I can’t get any help from the “24/7” online help

Thanks

[Shrinivas]

Hi,

do provide us the version of escanmon.exe from the problematic machine's escan folder so that we can advise you further.

[IntExh]

I found escanmon.exe in a folder called vista inside the escan folder

Version 8.0.2.129

It is the same version in both working and not working machines

[Shrinivas]

Hi,

Can you please provide us the ERS details so that we can check the problem on the machine.
Do mail the details to qa@mwti.net so that we can connect and check it.
Also do mail us the time and date when we can connect to check the problem.

[IntExh]

here is the print screen for one PC with the problem



last week only one server had this problem
Yesterday I had over 15 users complains and today they say it’s working normally only remaining the pc which I printed this picture from

i don't know what is happining

what is ERS Details[/img]

[Shrinivas]

Hi,

ERS means eScan Remote Support.
When you right click on the eScan protection center icon ,you will get option of "eScan Remote Support" and that will generate the User ID and the Access code.
Do mail us those details so that we can have a look at the problem .